How to Claim
What happens when a loved one passes?
We are here to support you during this difficult time. Our claim process is designed to be straightforward and dignified, ensuring you receive the support you need without unnecessary delays.
Six-Month Window
Claims must be submitted within six months from the date of the claim event to ensure timely processing.
Required Documents
All standard documentation must be provided before we can finalize and pay out any claim.
Expert Assistance
Contact our Intermediary team directly for personal guidance and support throughout the process.
Standard Claim Requirements
You must submit your valid claims to Lesedi Funeral Society within six months from the date of the claim event. Claims can be submitted personally or via electronic means. Please ensure you have all the required documents listed here for us to make a valid claim payment:
- Certified copy of Death Certificate (DHA 1663)
- Certified copy of the Deceased's Identity Document
- Certified copy of the Beneficiary's Identity Document
- Proof of Bank Account for the Beneficiary (Bank Statement)
- Police Report (required for accidental death claims only)
- BI-1663 Notification of Death form
Need help with forms?
Our consultants are available 24/7
"Claims documents can be submitted personally or via electronic means. Please contact Lesedi Funeral Society (Intermediary) for further assistance. We might request additional information to validate the claim."
Frequently Asked Questions
What you need to know when the unexpected happens.
If the passing happens at home, contact emergency services (10111) or your doctor to certify the death. If it happens in a hospital, the hospital staff will assist with the initial certification. Contact our 24/7 emergency line as soon as possible so we can arrange the transfer of your loved one into our care.
Once we have received all the necessary and correct documentation (including the certified death certificate and ID copies), valid claims are usually processed and paid directly into the beneficiary's bank account within 24 to 48 hours.
For unnatural deaths (e.g., accidents), the SAPS must be involved, and the body will be transferred to a state mortuary for a post-mortem. A police report will be required to process the claim. There is no waiting period for accidental death claims, provided the first premium has been received.
Yes, we do not exclude pre-existing health conditions. However, standard waiting periods apply for natural deaths (typically a 6-month waiting period).
Depending on your selected plan, you can cover yourself, your spouse, up to 6 children (even with different surnames), and extended family members. Refer to our Services page to compare different cover options.